Postage, Exchanges and Returns

1. Postage

1.1 Orders placed before 12pm Monday - Friday will be dispatched the same day. Orders placed after 12pm will be dispatched by the following working day. Orders placed on Saturday, Sunday or on bank holidays will be dispatched on the following working day. The average time for delivery is:

Standard – Estimated 3-5 working days from the date of postage. Not guaranteed. This is a free delivery service.

Please note: The maximum possible delivery time extends to 17 working days. If your Standard Delivery order has not arrived by that time, please contact Lemonskincare.

First Class – Issued on a 24 hour service. Normally delivers next working day, but not guaranteed. Lemon Skincare charge a flat rate of £3.00 per package for this service. 

Next Day - The cost for Next Day Delivery is £10.00. Delivery will be made the next working day for orders placed before 12pm or the second working day for orders placed after 12pm. Orders placed at weekends or on bank holidays will be dispatched on the following working day.

1.2 While requests for items to be left in particular locations if undelivered will be passed on, Lemon Skincare cannot compel carriers to honour those requests. Lemon Skincare will not be responsible for any loss or damage to items as a result of any such request.

1.3 By ordering with Lemon Skincare you accept the Terms and Conditions of the postage or courier service we choose to use for delivery of your order.

1.4 We reserve the right to combine orders to the same address into a single package at our discretion. No discount or refund of postage paid is available to you in this event.

2. Returns

2.1 Lemon Skincare will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage. 

2.2 Lemon Skincare is not able to process a refund or exchange for any items which have been opened or used.

2.3 You must send an email to sales@lemonskincare.com within 7 days of receiving the product if you wish to return it. The product itself must be returned within 14 days of you receiving it.

2.4 No refund is available for any shipping cost paid when you placed your order. There will be no reimbursement for any shipping cost incurred in returning the goods.

2.5 To help keep our prices low, most orders are dispatched in padded envelopes. On occasion products may receive minor cosmetic damage in transit. Shipping costs incurred returning goods for this reason will not be reimbursed.

2.6 Lemon Skincare aim to process all returns within seven working days of receipt.

3. Exchanges

3.1 Lemon Skincare will happily accept an exchange request for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.

3.2 Lemon Skincare is not able to process a refund or exchange for any items which have been used or opened.

3.3 You must send an email to sales@lemonskincare.com within 7 days of receiving the product if you wish to exchange it. The product itself must be returned within 14 days of receipt.

3.4 Lemon Skincare cannot provide exchanges where the desired item price is lower than the original. In these circumstances a refund will be made back to the original payment card and the desired item can then be purchased separately. Lemon Skincare cannot exchange items for a higher value and charge you the extra, if this is desired the product should be returned for a refund and the desired item purchased separately.

3.5 Please note, Lemon Skincare are not able to reimburse you for the postage cost to return the goods. The exchange item requested will be sent to you free of charge. A £5.00 administration charge will apply for all exchanges.

4. How To Return

4.1 Lemon Skincare recommends that you use a traceable shipping method (e.g. Royal Mail Recorded Delivery) to send any goods back. Lemon Skincare will not be held liable if this has not been done and the product is not received by us.

4.2 All returned items should be sent to the following address:

Lemon Skincare
Block 4 Unit 49
Annick Industrial Estate
Eastmuir St
Glasgow
G32 0HS

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